Privacy Policy
Privacy Policy for Care-A-Van Non-Emergency Medical Transportation
Effective Date: 7/15/2025
Last Updated: 7/15/2025
At Care-A-Van, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any other way, in compliance with applicable privacy laws including the Health Insurance Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA), as applicable.
1. Information We Collect
We collect the following categories of information:
A. Personal Identifiable Information (PII)
- Full name, date of birth, phone number, address, and email.
- Emergency contact information.
- Driver’s license or ID numbers (if required for services).
- Insurance information and policy numbers.
- Billing and payment details.
B. Protected Health Information (PHI)
As a healthcare-related provider, we may collect health information such as:
- Medical conditions relevant to transportation.
- Appointment information.
- Doctor or facility referrals.
- Mobility limitations or assistive device use.
C. Technical and Usage Data
When you use our website or communicate electronically, we may collect:
- IP addresses
- Device and browser type
- Access times and page views
- Cookies and tracking technologies
2. How We Use Your Information
We use the information collected for the following purposes:
- To schedule and coordinate transportation services
- To communicate with you and healthcare providers
- To comply with federal, state, or local laws and insurance requirements
- For internal analytics, service improvements, and quality assurance
- To respond to inquiries, complaints, or service issues
- To process payments and send invoices or receipts
3. Disclosure of Your Information
We do not sell your personal information. However, we may share your information with:
- Healthcare providers involved in your care
- Insurance companies for claims and billing purposes
- Dispatch and routing software vendors we use under contract
- Payment processors to securely handle billing transactions
- Law enforcement or legal authorities, when required by law
- Third-party service providers that assist us in operations (under signed agreements)
All third parties are required to follow strict privacy and security obligations.
4. HIPAA Compliance
Care-A-Van is committed to full compliance with HIPAA. All employees are trained on the importance of safeguarding your PHI. Any use or disclosure of your PHI not described in this Privacy Policy will be made only with your written authorization.
5. Data Security
We implement administrative, physical, and technical safeguards to protect your information. These include:
- Encrypted communications and secure databases
- Password-protected dispatch platforms
- Access controls limiting data to authorized personnel
- Regular audits and employee training
While we take reasonable measures to protect your data, no system can guarantee 100% security.
6. Your Rights
Depending on your location, you may have rights including:
- The right to access or request a copy of your information
- The right to request corrections or updates
- The right to request a restriction on how your data is used
- The right to file a complaint with the Department of Health and Human Services if you believe your rights under HIPAA have been violated
To exercise these rights, contact us at info@careavanredding.com or call 530-221-4826.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors without parental or legal guardian consent.
8. Retention of Information
We retain personal and health information for as long as necessary to provide services and meet legal obligations. When data is no longer needed, it is securely deleted or anonymized.
9. Third-Party Links and Integrations
Our website or services may include links to third-party sites or platforms. We are not responsible for the privacy practices of those entities. We recommend reviewing their privacy policies independently.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised “Last Updated” date. Your continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, you can reach us at:
Care-A-Van
PO Box 493392
Redding, CA 96049
Phone: 530-221-4826
Email: info@careavanredding.com
Care-a-Van 